Privacy Policy
Last updated: September 2026
Introduction
Z Car Rental Miami LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services.
Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, driver's license details, date of birth
- Payment Information: Credit card details (processed securely via Stripe — we do not store full card numbers)
- Rental Information: Pickup/drop-off locations, dates, vehicle preferences, mileage
- Technical Data: IP address, browser type, device information, cookies
- Communication Data: Emails, chat messages, phone call records
How We Use Your Information
- Process and confirm your reservations
- Communicate booking details and updates
- Process payments and security deposits
- Verify identity and driving eligibility
- Provide customer support
- Send promotional offers (with your consent)
- Improve our website and services
- Comply with legal obligations
Data Storage & Security
Your data is stored on secure servers with industry-standard encryption. Payment processing is handled by Stripe, a PCI-DSS compliant payment processor. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Third-Party Sharing
We may share your data with:
- Payment processors (Stripe) to process transactions
- Insurance providers when coverage is purchased
- Law enforcement when required by law or to prevent fraud
- Service providers who assist in our operations (under strict confidentiality agreements)
We do not sell your personal information to third parties for marketing purposes.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings. Essential cookies necessary for website functionality cannot be disabled.
Your Rights
Under applicable privacy laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications
- Request a copy of your data in a portable format
- Lodge a complaint with a data protection authority
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Rental records are retained for 7 years for tax and legal compliance.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Z Car Rental Miami LLC
Email: support@zcarrentalmiami.com
Phone: (561) 947-6388
Address: Miami, FL